Information you need to know when taking the lead in your job

Contribute to team effectiveness

Contribute to team effectiveness
Learn about: being part of a team; being an effective team member; communicating effectively in the team; what makes a good team leader; leadership styles; the role of the team leader; and leadership skills.


Conduct onsite training

Conduct onsite training
Learn about: staff induction; planning a staff induction; conducting a staff induction; mentoring team members; conducting a training session; training techniques.


Lead and support your team

Lead and support your team
Learn about: planning in organisations; developing team goals and objectives; developing team plans; performance reviews; team meetings; providing coaching and feedback to team members; and developing action plans for staff training.


Deal with conflict situations

Deal with conflict situations
Learn about: identifying conflict situation; interpersonal conflict; organisational conflict; conflict with clients; reacting to conflict situations; stages of conflict; skills for conflict resolution; and resolving conflict with clients.


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